FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

 You could possibly have a leaky toilet or faucet that's difficult to detect. It is also possible that there is a leak in your service line. Check out our link on leak detection for additional information.

There may be a system leak in your area or a surrounding area-call our office and report low pressure for your area. You also are responsible for maintaining your pressure regulator so you may want to check it and make sure it is set properly.

A repair could have been completed recently allowing air to enter the line, causing the milky look. Unless there is a boil water notice (extremely rare) the water is safe to drink. Please call our office if you have any water discoloration.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

Cloudy or milky-looking water is usually caused by tiny air bubbles suspended in the water. This is a natural and harmless phenomenon known as entrained air.

 

When cold water is heated—such as in your water heater or as it travels through warm pipes—it can no longer hold as much dissolved air. As a result, microscopic air bubbles form and give the water a cloudy appearance. These bubbles are not harmful and do not affect the safety or quality of your water.

 

If you fill a glass with water and let it sit for a few moments. The bubbles will rise to the surface and the water will clear up on its own.

 

Rest assured: This is a normal occurrence and there is no need for concern.