Cassatt Water Company, Inc.
2638 Old Stagecoach Rd.
Cassatt, S.C. 29032
803.432.8235
800.521.2441
803.432.8341 (FAX)
Mission Statement: To provide our customers with safe drinking water at the lowest possible rate.
Hours of Operation: 8:00 a.m. to 5:00 p.m. Monday thru Friday.
Rates, Fees and Other Information
- Security Deposits
- Residential & Commercial Rates and Fees NEW
Application For Service
Download the Cassatt Water Company Application For Service
Holiday Schedule
Our business office will be closed for the following holidays each year. Weekend holidays may cause some changes in office closure schedule.
New Year's Day - January 1
Martin Luther King Day - 3rd Monday in January
Good Friday - Friday before Easter
Memorial Day - Last Monday in May
Independence Day Observance - July 4th
Labor Day - First Monday in September
Thanksgiving Holidays - Thanksgiving Day - Thursday and Friday
Christmas Eve and Christmas Day - December 24th and 25th
Board of Directors
Mr. Julius Gause, President
Mr. Joe Arledge, Vice-President
Mrs. Bettie Toney, Secretary
Mr. Tony Mike Davis, Treasurer
Mr. Andrew James, Chaplin
Mrs. JoAnne McCaskill
Mrs. Johnette Caughman
Mrs. Geraldine Peebles
Mr Rick Bailey
Staff Contacts
Mr. Charles Litchfield, Manager
Mr. Stephen Hunter, Operations Manager
Mr. John Watkins, Project Manager
Ms. Carla Knight, Billing and Personnel Administrator
Ms. Angie McCaskill, Bookkeeper
Ms. Carolyn Hall, Purchasing and Customer Service Representative
Ms. Shari Moser, Customer Service Representative
Ms. Sherry Haller, Customer Service Representative
Section I: Customer Services
Billing and Payment Information
Drive-thru
Bring your payment to the convenient drive-thru window at the Cassatt Water Company office during regular business hours.
Night Depository
Cassatt Water Company has a convenient night deposit box for our customer's convenience. It is located at the front of the office. Please include your bill stub or write your account number on your check or money order (NO CASH, PLEASE).
Pay Stations
Cassatt Water Company has three satellite locations to serve our customers. Please pay by the 15th of each month and have your complete bill with you when paying at either of these locations: You must have your current bill.
- Piggly Wiggly-50 East Dekalb Street, Camden, SC
- Vinny’s Express Kwik Stop-1674 Wisacky Hwy., Bishopville, SC
- Camden IGA-1816 Jefferson Davis Hwy., Camden, SC
Bank Draft Program
Bill paying made easier. Pay your bill the easy way-let us handle it for you! You can pay by automatic draft from your bank account with our BANK DRAFT PROGRAM. Think about it.
- One less check to write each month
- One less stamp to buy
- One less trip to make a payment
- No late charges ever-GUARANTEED
How does it work?
- Fill out a bank draft authorization form and sign it.
- Attach a copy of a voided check.
- Bring it back to our office or drop it in the mail and let a Customer Service Representative do the rest. It's that easy!
That's all there is to it. We'll arrange for payment to be transferred from your account on time and on the due date each month.
You will continue to receive your regular bill each month. This will be your reminder to deduct the amount from your bank account. If you have any questions about your bill you'll have time to call before the payment due date.
Credit & Debit Payments
We can now accept your credit and debit cards in office or over the phone, please call 803.432.8235. A nominal fee will apply to over the phone payments.
Important Information
After Hours Contact
For assistance with water service problems during non-business hours, please call our office at (803) 432-8235 or toll free at 1-800-521-2441. On call personnel will call you back immediately and provide emergency assistance 24 hours a day.
Establishing New Service
To have a water meter installed, please bring the following information with you into the office: Picture I.D., social security number, mailing and physical address, phone number and fee. The fees are as follows: $550.00 tap fee, $510.00 impact fee, applicable deposit (based on credit) plus $10.00 membership fee (unless you are already a member of Cassatt Water). Upon completion of your application, be advised that the meter installation may take up to 14 business days.
Billing/Payment Information
Customers are billed on the last day of each month. Payments are due on the 15th of each month. A 10% late fee will apply to all bills paid after the 15th.
Account Transfers
The following items will be required in order to transfer to an existing account:
Deposits – based on credit
Property Deed or Settlement Statement (signed by both parties at closing) or Rental Contact
Physical Address
Mailing Address
Photo ID
Social Security Card
Transfer fee of $12.00
Membership fee of $10.00, if applicable
Property owners’ deposits are refundable after 5 years of continuous service.
Reconnect Fees After Disconnect for Non-Payment
Please be prepared to pay any reconnect fees with cash, money order or cashier's check. Sorry, no checks please. Reconnect fees are
- $50.00 before 4:30 pm and $70.00 after 4:30 pm
- $65.00 before 4:30 pm and $85.00 after 4:30 pm, if service has been cut off in the last 12 months.
Disconnect Service
Disconnecting your service is simple. We must have your instructions in writing. You may come into our office and fill out a quick and easy disconnect form or you may send your instructions by mail, drop box or fax to (803) 432-8341. Please provide the following: address of meter location, your account number, the date that you wish service to be disconnected, a forwarding address and your signature. Cassatt Water will complete the disconnection promptly. When you disconnect service we will subtract your final bill from the deposit and mail the remainder to you.
About Your Water Meter
The following is a description of commonly used terms.
Water Main
Transports water from water plants, tanks, etc.
Supply Line
Service line that transports the water from the main to the meter.
Curb Stop Turnoff
The shut-off valve that can be locked in place if water service is not in use.
Meter
Records the amount of water used.
Backflow Device
Prevents backflow, or back-siphonage of contaminated water into the distribution system.
Customers Valve Handle
Allows water service to be cut off in case of a leak or repair to residential plumbing.
Service Line
The line from the metering point, or property line to your structure. (owned and maintained by the customer)
You can Monitor Your Meter (Checking for Water Leaks)
- Turn off all faucets in your house and verify that no water is being used.
- Make a mental mark where the needle is on the glass cover over the water meter register.
- Write down the reading. Don't use any water for at least fifteen minutes.
- After fifteen minutes, check to see if the flow detector needle has moved at all. If it has, then you have a possible leak somewhere.
- If the leak is from the meter to your house, it is your responsibility to repair.
- If you notice a leak at the meter, call us. Cassatt Water Company will repair leaks at the meter and leaks in the service line from the water main to the meter.
Section II: Water quality facts
About Your Water
Cassatt Water Company meets all established limits for drinking water quality. Information about the contaminants present in your tap water, and levels of these contaminants, is published in a WATER QUALITY REPORT that is mailed to all Cassatt Water Company customers annually.
What is the quality of Cassatt Water Company's tap water
Drinking water from Cassatt Water Company meets or exceeds the standards of the federally mandated Safe Drinking Water Act (SDWA). Congress passed the legislation in 1974, and amended the SDWA in 1986 and again in 1996 to expand the Environmental Protection Agency's (EPA's) role in protecting public health from contaminated drinking water. All customers will receive a detailed Water Quality Report annually.
About drinking water disinfection.
Why do we need to add a disinfectant to drinking water?
The SDWA requires public water systems to disinfect their water to eliminate and control specific disease-causing organisms and indicators that may be present in drinking water. Depending on your specific residence, the Cassatt Water Company uses chloramines or sodium hypochlorite disinfection. Chloramines are formed by mixing chlorine and ammonia.
Are chloramines safe?
Yes. Chloramines have been used safely in the United States and Canada for many years. The South Carolina Department of Health and Environmental Control (SCDHEC) accepts chloramines as an approved disinfectant.
Special considerations for Chloramines
Kidney Dialysis
In the dialysis process, water comes in contact with the blood across a permeable membrane and must be pretreated to remove chlorine and ammonia. Medical centers that perform dialysis are responsible for purifying the water that enters the dialysis machines. Persons with home dialysis machines should check with their physician or equipment supplier.
Aquariums
Chlorine and ammonia are toxic to fresh water and salt water fish since water enters through the gill structure and goes directly in the blood stream. Both chlorine and chloramines must be removed from aquarium water. However, chlorine dissipates quickly so it is easier to remove. Chloramines stay in the water for up to several weeks, so a dechloraminating agent must be added to remove it.
Here's a checklist that will assure your aquatic pets stay healthy.
- Add the proper amount of dechloraminating agent to the water in your aquarium. Your pet supply store and the label on the product should tell you how much you need to do the job.
- Allow sufficient time (several hours minimum) for the ammonia removal before you add the water to your aquarium.
- Once the fresh water has been dechloraminated, it is then safe to transfer the water to the tank.
Are salt water fish affected by chloramines, too?
Yes. If the salt water aquarium contains chloraminated water, it must be removed.
Can persons with kidney ailments, diabetes, or on low sodium diets drink chloraminated water?
Yes. People with medical problems can use chloraminated water for all purposes.
What about people who are sensitive to chemicals?
The amount of chloramines is extremely small-no more than 2.5 parts per million as it leaves our treatment plants. The ratio will be five parts chlorine to one part ammonia to form monochloramine. If you are concerned that this small amount of ammonia could cause problems for you, it would be best to check with your physician.
Do home water softeners remove chloramines?
Only if the softeners have a Granular Activated Carbon (GAC) filter.
What effect does chloramines have on RUBBER?
Rubber linings of water lines may disintegrate over a period of time.
Will chloramines harm plants?
No. It is safe to water plants of any type, including ornamentals, vegetables, fruit and nut trees.
Facts About Lead
Cassatt Water Company has been in compliance since the beginning of the EPA's lead and copper testing program.
If your home is more than five years old, chances are that any lead on the inside of the pipe has acquired a natural coating that would prevent serious leaching. However, here are some things you can do to keep your home lead-free:
- Get into the habit of flushing your pipes if the tap has not been used for three or more hours. To do this, let the water run for 15-30 seconds before using it for drinking or cooking. This removes the potential for metals that may have leached from the plumbing and brings fresh water into your home's system. You can save the flushed water for non-consumptive purposes, such as watering plants or rinsing dishes.
- Never use hot water directly from your tap for cooking or making infant formula. Hot water dissolves lead more quickly than cold water. Always use cold, fresh water to heat for making hot drinks or for cooking.
- Avoid storing or serving food or beverages from ceramic pitchers or plates with colorful, lead-based glazes.
- Don't store liquids in lead crystal as lead may leach out. Short-term use for serving does not pose a threat, however.
- Insist on lead-free materials when plumbing is done in your home.
- Find out if your home contains lead-based paint by having paint chips analyzed by a laboratory.
- Check every layer of paint as there may be lead-based paint under the top layers. Do this before remodeling as sanding or scraping will dislodge the paint particles and contaminate the air.
- Keep window sills, furniture and carpets free of paint dust and chips.
- Dust often with a moist cloth or vacuum. Cover any areas of chipping or peeling paint with adhesive paper.
- Mop floors frequently with a wet mop and wash your children's hands often, especially before they eat.
Compiled from the American Water Works Association's publication number 68003, "Living Lead-Free".
Section III: Public Information
Disaster Preparedness
During and after a hurricane or other natural disaster the water supply to your home can become contaminated and unfit to drink. To ensure your household has a safe and adequate water supply after natural disasters take these precautions:
- Store enough drinking water for each family member and pet.
- Store in a clean, non-corrosive, tightly covered container.
- Store containers in a cool, dark location.
- Collect water in bathtubs for non-drinking uses.
- Toilets may be flushed by pouring a container of water into the bowl.
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