• 2638 Old Stagecoach Road, Cassatt SC 29032
  • Email: customerservice@cassattwater.com
  • Customer Service: (803) 432-8235
  • Toll Free: 1-800-521-2441
  • Fax: (803)-432-8341

Customer Services

Other Important Information

After Hours Contact
For assistance with water service issues during non-business hours, please call our office at (803) 432-8235 or toll free at 1-800-521-2441. On call personnel will call you back immediately and provide emergency assistance 24 hours a day.

About Your Water Meter
The following is a description of commonly used terms:
Pressure Regulator - Regulates water pressure on customer side of meter.
Water Main - Transports water from water plants, tanks, etc.
Supply Line - Service line that transports the water from the main to the meter.
Curb Stop Turnoff - The shut-off valve that can be locked in place if water service is not in use.
Meter - Records the amount of water used.
Backflow Device - Prevents backflow or back-siphoning of contaminated water into the distribution system.
Customers Valve Handle - Allows water service to be cut off in case of a leak or repair to residential plumbing.
Service Line - The line from the metering point, or property line to your structure. (Owned and maintained by the customer)

You can Monitor Your Meter (Checking for Water Leaks)

  • Turn off all faucets in your house and verify that no water is being used.
  • Make a note of where the needle is on the glass cover over the water meter register.
  • Write down the reading. Don't use any water for at least fifteen minutes.
  • After fifteen minutes, check to see if the flow detector needle has moved at all. If it has, then you have a possible leak somewhere.
  • If the leak is from the meter to your house, it is your responsibility to repair.
  • If you notice a leak at the meter please call our office. Cassatt Water will tell you how to determine if the leak is on your side of the meter box.

Leak Adjustment Credit Request Form