• 2638 Old Stagecoach Road, Cassatt SC 29032
  • Email: customerservice@cassattwater.com
  • Customer Service: (803) 432-8235
  • Toll Free: 1-800-521-2441
  • Fax: (803)-432-8341

Billing and Payment Information

PAYMENT METHODS
By Mail
Mail to Cassatt Water, 2638 Old Stagecoach Rd.,Cassatt SC 29032

In Person at Office Located at 2638 Old Stagecoach Rd., Cassatt SC 29032
We accept cash, check, VISA or MasterCard at our office location and offer a drive-thru for your convenience.

Credit Card and Debit Card Payments Online
We accept VISA or MasterCard debit or credit cards online. Click here for online payment. A courtesy fee will apply.

Credit Card and Debit Card Payments By Phone
We are currently unable to accept any payments by phone.

Drop Box
Cassatt Water has a drop box located at the front of the office. You must include your bill stub or write your account number on your check or money order. Please do not place cash in the drop box.

Pay Stations
Cassatt Water has six satellite locations to serve our customers. Cash and checks are the only methods of payment accepted at these locations. Payments must be made by the 15th of each month and you must bring your current billing statement with you when making a payment at one of these locations:

Piggly Wiggly
50 East DeKalb St Camden

Kershaw IGA
513 South Hampton St Kershaw

Fountain's Corner Store
3438 Bethune Hwy Bishopville

Camden IGA
1816 Jefferson Davis Hwy Camden

Doc's Country Store
219 Gregg St Bishopville

Bank Draft Program - A FREE Service
Simplify you payment process by enrolling in our FREE BANK DRAFT PROGRAM. Benefits include:

  • One less check to write each month
  • One less stamp to buy
  • One less trip to make a payment
  • No late charges ever- GUARANTEED
  • No credit card fees
How Does it Work?
  • Fill out a bank draft authorization form and sign it (click here to download form).
  • Attach a copy of a voided check.
  • Drop it off, mail it, fax it, or email it back to us and we will process it
It’s that easy! You will continue to receive a monthly billing statement and the payment will be drafted from your bank account on the due date each month. (Draft will occur on the next business day if due date falls on a weekend or holiday closing)

BILLING INFORMATION
Customers are billed on the last day of each month for the prior period’s usage. Payments are due on the 15th of each month. A 10% late fee will apply to all bills paid after the 15th. (Next business day if due date falls on a weekend or holiday closing)

DISCONNECTION FOR NON-PAYMENT
Any account that remains unpaid 45 days past the billing date is subject to be disconnected without further notice. If your account has been disconnected you must remit the reconnect fee and any past due balance in order to be reconnected. You must remit cash, money order, debit or credit card to be reconnected. Checks will not be accepted for reconnection.

Reconnect fees are $60.00 if you have not been disconnected in the past 12 months or $105.00 if you have been disconnected in the past 12 months. Payments must be made by 4:00 pm in order for you to be reconnected that same day. If payments for reconnect are received after 4:00 pm, service will not be reconnected until the next business day.(If you are disconnected on a Friday or the day before a holiday closing and you do not pay until after 4:00 pm, you may elect to pay an additional $40.00 fee to have service is reconnected for the weekend or holiday.

TURNING OFF YOUR SERVICE
Please fill out the attached request for service disconnection form and return to us by mail, drop box or fax to (803) 432-8341. You may also send us an email stating the same as long as it includes all information listed on the form. We will obtain a final read as quickly as possible and send you a final bill. Any balance due will be deducted from your security deposit refund and reflected on your final bill.